Eligibility for Refunds
You may be eligible for a full or partial refund under the following circumstances:
- If RHL Transfers is unable to provide the service, including situations where a suitable Supplier/Principal cannot be located.
- If the Supplier/Principal cancels the service for any reason not attributable to the customer.
- In such cases, customers are entitled to a full refund, excluding any non-recoverable card processing fees.
Partial Refunds
- If additional services were added and later removed, or if modifications to the booking result in a reduced fare, a partial refund may be issued.
- Partial refunds will be calculated based on the revised service value and returned to the original payment method used at the time of booking.
Refund Processing Time
- Approved refunds are processed within 5–14 business days.
- RHL Transfers is not responsible for delays caused by banks or payment processors.
Cancellations by Supplier / Principal
- If the Supplier/Principal cancels the booking or fails to deliver the service (except in cases of Force Majeure, where customers may be advised to wait), RHL Transfers will issue a full refund for the affected service.
Non-Refundable Situations
Refunds will not be issued in the following cases:
- Customer cancellations made within 24 hours of the scheduled service.
- No-shows or failure to arrive at the pick-up location on time.
- Delays caused by the customer, including incorrect booking details or failure to follow instructions.
Need help?
Contact us at contact@rhltransfers.co.uk for questions related to refunds and returns.
